Welcome to Al Madina Home. We are committed to ensuring that your home furnishings, decor, and lifestyle goods reach you safely, efficiently, and in pristine condition. This Shipping & Delivery Policy outlines our processing timelines, delivery methods, shipping rates, and guidelines.

1. Order Processing & Handling Time

• Processing Period: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment verification and order confirmation.

• Custom or Made-to-Order Items: For bespoke or custom-manufactured home goods, processing and production timelines will be clearly specified on the product page or communicated directly via email.

• Order Confirmation: Once your order has been successfully processed and dispatched from our warehouse, you will receive a confirmation email containing your tracking number and carrier details.

2. Shipping Rates, Methods, and Delivery Estimates

We partner with reliable regional and international courier services to ensure prompt delivery to your doorstep. Shipping charges are calculated at checkout based on the destination, weight, and volumetric dimensions of your items.

Shipping Method	Estimated Delivery Time	Cost / Calculation
Standard Ground Shipping	3 to 7 business days	Calculated dynamically at checkout based on weight and destination.
Express / Priority Delivery	1 to 3 business days	Premium flat-rate or calculated fee applied at checkout.
Heavy / Bulky Furniture Freight	7 to 14 business days	Special handling fees apply for oversized home furnishings and heavy furniture items.

3. Delivery Areas and Restrictions

• Domestic & International Shipping: We currently ship to a wide network of local regions as well as select international locations. You can check if we deliver to your specific postal code during checkout.

• P.O. Boxes and APO/FPO: Please note that most standard and freight carriers do not deliver heavy home furnishings and large packages to P.O. boxes or military APO/FPO addresses. A valid residential or commercial street address must be provided.

4. Delivery Day Procedures & White-Glove Services

• For Standard Deliveries: Couriers will deliver your package directly to your doorstep or building lobby. A signature may be required upon receipt for high-value orders.

• For Large Furniture & Freight Shipments: The freight carrier will typically contact you via phone or email prior to delivery to schedule a convenient drop-off time window. Please ensure someone is available at the delivery location to inspect and receive the goods.

5. Missing, Delayed, or Damaged Shipments

• Delayed Deliveries: While we strive to meet all estimated delivery timelines, unexpected logistical delays, customs clearances, or severe weather conditions may occasionally impact transit times. Al Madina Home is not liable for carrier-caused delays.

• Damaged Packages: If your package arrives with visible exterior damage to the packaging, please note the damage with the delivery driver if possible, take clear photographs, and contact our customer support team within 48 hours of delivery so we can file a claim and send a replacement.

Need More Information?

If you have any questions regarding tracking your package, international shipping rates, or freight delivery schedules, please reach out to our customer support team through almadinahome.com.