At Al Madina Home, we take immense pride in the quality and craftsmanship of our home goods, furnishings, and lifestyle products. We want you to feel completely confident when shopping with us. If you are not entirely satisfied with your purchase, we are here to help make things right.

Please read through our Refund and Return Policy carefully to understand your rights, eligibility criteria, and the step-by-step process for handling returns, exchanges, and refunds.

1. Overview and Eligibility Window

We want you to have ample time to inspect your items and ensure they fit seamlessly into your living space.

• Return Window: You may request a return, exchange, or store credit within 14 days of receiving your order.

• Condition of Items: To be eligible for a return, items must be unused, unwashed, free of any pet hair or odors, and in their original, undamaged packaging with all tags, labels, and manuals intact.

2. Eligible Reasons for Return & Exchange

You are fully entitled to request a return or exchange under the following circumstances:

• Change of Mind / Preference: If an item does not match your home decor style or dimensions, you may return it within the 14-day window, provided it remains unopened and in brand-new condition.

• Manufacturing Defects: If you discover a structural flaw or manufacturing defect upon unboxing, you are eligible for a complete replacement or a full refund.

• Incorrect Item Received: If we mistakenly delivered an item different from the one you ordered, we will swap it for the correct product or issue a full refund.

• Damaged During Transit: If your package shows severe physical damage upon arrival caused by shipping or transit, please report it immediately.

3. Non-Returnable / Final Sale Items

To maintain strict hygiene, safety, and quality standards, certain items cannot be returned or exchanged unless they arrive defective or damaged:

• Custom or Made-to-Order Products: Items custom-built or tailored specifically to your color, fabric, or sizing dimensions.

• Bedding & Personal Linens: For hygiene reasons, pillows, mattress toppers, bed sheets, and towels that have been removed from their original sealed packaging, washed, or used.

• Clearance / Final Sale Items: Products explicitly marked as final sale or clearance at the time of purchase.

4. How to Initiate a Return or Exchange

Starting a return request is quick and straightforward. Follow these steps to ensure a smooth process:

1. Contact Customer Support: Reach out to our customer care team via email or phone within the 14-day eligibility window. Please provide your Order Number, the name of the item, and clear photographs or a short video showing the condition of the product.

2. Inspection & Approval: Our team will review your submission within 24 to 48 business hours. Once verified, you will receive return authorization instructions along with the designated warehouse return address or pickup details.

3. Packaging the Item: Securely pack the item in its original product packaging, enclosing your original invoice or proof of purchase.

5. Shipping Costs and Return Fees

• Store Errors or Defects: If you received a damaged item, a manufacturing defect, or an incorrect product, Al Madina Home will cover all return shipping or courier collection charges.

• Customer Preference / Change of Mind: If you are returning an item due to personal preference, wrong size selection, or change of mind, you will be responsible for covering the return shipping fees or a nominal restocking/service fee, which will be deducted from your final refund amount.

6. Refund Processing Times

Once your returned item arrives at our facility, our quality control team will inspect it to verify its condition.

• Approval Notification: We will notify you via email regarding the approval or rejection of your refund.

• Timelines: If approved, your refund will be processed back to your original method of payment (credit card, debit card, or mobile wallet). Depending on your financial institution, please allow 5 to 20 business days for the funds to reflect cleanly in your account.

• Shipping Fees: Original shipping costs are strictly non-refundable unless the return is a direct result of an error on our part.

7. Exchanges

If you would like to swap your item for an alternative color, size, or a completely different product, you can request an exchange within 14 days. Exchanges are processed promptly subject to current item availability. If the new item is of a higher value, you will be asked to pay the price difference; if it is of a lower value, the difference will be credited back to you.

Need Further Assistance?

If you have any questions concerning our return guidelines, defective merchandise claims, or tracking an active return, please do not hesitate to contact our friendly support team. We are always here to make your experience with Al Madina Home exceptional!